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Are reservations safe and secure on Regina-hotels.com?
We employ security measures such as Secure Socket Layer technology (SSL) to protect the loss, misuse and alteration of your personal information. SSL, which is utilized by most popular browsers, including Netscape and Microsoft Explorer, provides the advanced encryption tools necessary to protect information transmitted between your computer and our server. Encryption simply means that your information is converted into code before it is dispatched over the Internet. Our secure server encrypts all personal information, including your name, address, and credit card information, so that it cannot be read as it is transmitted over the Internet when you make a reservation.
Where do the rates come from?
The rates come directly from the main computers of the hotel chains and computer services which provide reservations for independent hotels. There is no other system like this. The system allows you to view every rate available at through the chain reservation systems. These rates may include corporate, AARP, Tiple A, Senior Citizen, Government and special discounted rates.
How are the reservations made?
All online reservations are made directly with the main computers of the hotel's chain or reservation service and not third party systems.
When do I receive the confirmation number?
For online reservations, you will be issued a confirmation number on the page which appears several seconds after you submit your personal and credit card information for the reservation. If you are making your reservation through our reservation center, then the Reservationist handling will inform you of the confirmation number.
What is a confirmation number?
A confirmation number is a unique number assigned to every reservation. Depending the hotel the confirmation number assigned will appear differently. Most are from 4 - 16 digits and some are alphanumeric. The number will be needed at check-in at the hotel or in the event you decide to cancel the reservation. The number makes it easier for the hotels to identify your reservation.
How will my credit card information be used?
In almost all cases, your credit card information is used to guarantee the reservation. This means that if you do not cancel the reservation within the stated time cancellations can be made or if you do not check-in at the hotel your credit card will likely be charged for the first night's stay. This is to protect the hotel from what are called "no shows". When you do not show up for a reservation which has not been canceled, the hotel holds the room all night in expectation of your arrival. To avoid any charge to your credit card be sure to cancel any unwanted reservations within the time period cancellations can be made.
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How do I reserve more than one room at the same hotel?
For the safety of the hotels, the online reservation system only allows one reservation per hotel per credit card per day. To reserve additional rooms, just use different credit cards or book the rooms on different days. You can also call our Reservations Center and speak to a Reservationist who can make all the reservations for you. Again, there is no charge for our services including assistance by phone.
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